Some may not understand the profound sense of loss that one feels when their pet dies. We do. While we cannot bring your pet back, our objective is simply to make you feel a little better at a time of loss and sorrow. The care and sensitivity exhibited by our experienced staff is an integral part of our service. In order to accommodate those who wish cremation as an alternative to burial, the cemetery maintains a state of the art pet crematory on the cemetery grounds along with a separate crematory office. We offer a wide range of services including individual and communal cremations as well as same-day cremation service, memorial urns and appointments to witness the cremation procedure.
In order to accommodate those who wish cremation as an alternative to burial, the cemetery maintains a state of the art pet crematory on the cemetery grounds along with a separate crematory office. We offer a wide range of services including individual and communal cremations as well as same-day cremation service, memorial urns and appointments to witness the cremation procedure.
Families are welcome to be present for their cremations. We pick up from the home or veterinary hospital and cremains are available for mailing or pickup. You may surround your pet with familiar items from your home such as toys, blankets and flowers.
Those pet owners who choose individual cremation can have the remains of their pet returned as early as the same day. A certificate of cremation is issued with every individual cremation.
This option maintains a high level of dignity at a modest cost. The pet is cremated with other pets and a symbolic portion of the cremains are scattered in the memorial garden. Pet owners who elect this type of cremation are free to visit the flower garden at any time to honor the memory of their pet.
An important service that we provide is the transportation of your beloved pet from the veterinarian’s office or your home. These arrangements can easily be made by calling our office during regular business hours and a telephone service is provided after business hours for your convenience. Should you wish to bring your pet directly to our facility, as many owners do, our staff is here to assist you.
What kind of records does the facility keep?
Hartsdale records are maintained on a network of eight computers. All burials and cremations are entered on a daily basis. All burial plots indicate the owner’s name and address, the pet’s name, type of care (perpetual or annual) type of flower care (perpetual or annual), plot size, monument information, etc. With respect to cremations all individual cremations include the cremation number, owner’s name and address, pet’s name, attending veterinarian or clinic, date of cremation, date pet’s remains returned, etc. In addition the cemetery maintains copies of burial right certificates, cremation certificates and pet records.
How can I be sure that I am getting my own pet's remains back?
As indicated above the pet holder can always make arrangements to be at Hartsdale for the cremation. However if the owner cannot be present they can be assured that the staff at Hartsdale takes great care in assuring that the pet owner gets the correct ashes back. They accomplish this by verifying/checking the paperwork that is generated from the specific description, case number if applicable, owners name and pets name. This is done at a minimum of three times and the cremation itself is then witnessed by two of our staff.
Can I witness the commencement of the cremation process?
Yes. Hartsdale has what is termed a witnessed cremation. What this entails is that the pet holder makes an appointment to be at Hartsdale at a specific time and date. Upon arriving, for their appointment the pet is placed into a temporary casket and the pet holder is able to spend time with the pet in our viewing room. When the pet owner is ready they may then follow the pet to the crematory and witness the pet going into the unit. Then when the cremation process is complete, normally between 1½ to 3 hours depending on the size of the pet, the pet holder leaves with the cremains.